Sale Policy

1. Order Confirmation
- All orders are subject to availability.
- Adding an item to your cart does not guarantee availability.
- Orders are only confirmed once you receive an official confirmation message/email from Freyya.
- In rare cases of overselling, customers will be contacted and refunded immediately.

2. Returns & Exchanges
As this is our End of Season Sale (up to 50% off), the following policy applies:
🚪 Open-on-Delivery Policy
We allow customers to open their package at the door before accepting it.
If you decide not to keep the order, you may return it immediately with the courier at the time of delivery.
Once the courier leaves and the order is accepted, the sale is considered final.
🔁 Exchanges
❌ No refunds or returns are allowed on discounted items once accepted.
✅ Exchanges are allowed within 48 hours of receiving the order, subject to availability.

Exchanges can only be made for:
- A different size of the same item (if available), OR
- Another sale item of equal or higher value (customer pays the difference).

Conditions for exchange:
Item must be unworn, unused, and unwashed.
Tags must remain attached.
Item must be returned in original condition and packaging.
Any item returned with signs of wear, perfume, makeup, or damage will not be accepted.
If the requested exchange item is unavailable, a store credit voucher will be issued (valid for 30 days).